Returns & Exchanges
At Simon Curwood Jewellers, we want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 30-day return policy for a full refund or exchange on all non-customized pieces.
Initiate Your Return
Contact our customer concierge team via email or visit one of our boutiques with your original sales receipt to begin the return process.
Secure Packaging
Place your jewellery in its original branded packaging, ensuring all diamond certificates, warranties, and promotional materials are included.
Shipping and Insurance
For online returns, use a trackable shipping service with full insurance coverage to protect your luxury item during transit back to our head office.
Quality Inspection
Once received, our master jewellers will inspect the item's condition; upon approval, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing