Frequently Asked Questions
Everything you need to know about your Simon Curwood luxury experience.
How long does it take to receive a custom-designed engagement ring?
Each bespoke piece is handcrafted with precision. Typically, custom designs take between 4 to 6 weeks from the final design approval to delivery.
What is your return and exchange policy?
We offer a 30-day change of mind policy for most stocked items. Please note that custom-made, resized, or engraved pieces are non-refundable due to their personalized nature.
Are your diamonds ethically sourced?
Yes, Simon Curwood Jewellers is committed to ethical sourcing. All our diamonds are conflict-free and comply with the Kimberley Process certification scheme.
Do you offer professional cleaning and maintenance?
We recommend a professional clean and safety check every six months. We offer complimentary lifetime cleaning services for all Simon Curwood signature pieces.
What flexible payment options are available?
We provide several convenient payment methods, including major credit cards, interest-free finance options, and buy-now-pay-later services like Afterpay and Zip.
How do I determine my correct ring size?
You can visit any of our showrooms for a professional fitting, or request a complimentary ring sizer via our website to measure from the comfort of your home.